Order Processing and Return Policy

These terms define the process of order placement, confirmation, payment, delivery, and returns in the PINIO online store. By placing an order on the website, the customer confirms that they have read and agree to these rules.

1. Order Placement

Orders are placed by the customer самостоятельно via the website by adding products to the cart and filling in the required contact details.

2. Order Confirmation

After placing an order, the customer receives confirmation via email or phone. A manager may contact the customer to уточнення деталей (clarify details).

If the product is in stock and payment has been made, including a 10% prepayment, the order may be shipped without additional confirmation.

3. Payment

cash on delivery with 10% prepayment;
bank transfer payment;
wholesale and dropshipping orders are paid in full before shipment.

4. Delivery and Responsibility

The online store is not responsible for delivery delays caused by transport companies.

Upon receiving the order, the customer must inspect the product in the presence of the carrier. In case of damage, a claim report must be completed.

Without a claim report, returns may be refused.

5. Returns

The customer has the right to return the product within 14 days of receipt.

the product has not been used;
there are no signs of use;
the original packaging and full комплектність (set) are preserved.

A return request form is available on the website. Returns are processed according to applicable law. Return shipping costs are borne by the customer.